Last updated: 21 April 2026
I, Kelly Peacey, value your privacy and want you to feel confident about how your personal information is collected, used and looked after.
This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me, book or attend my courses, workshops, classes, groups, talks or events, or sign up to hear from me or use my services.
Please read it carefully so you understand how your information is used.
1. Who I am
For the purposes of data protection law, I am the data controller of your personal data.
Kelly Peacey
Email: kellypeacey@gmail.com
Website: www.crystalhealinguk.com, www.kellypeacey.com
Postal address: Flat 3, 125/126 High Street, Tewkesbury. Gloucestershire. GL20 5JU. U.K
2. The information I collect
I may collect and process the following personal data:
Information you give me directly
This may include:
- your name
- email address
- phone number
- postal address
- country of residence
- details you provide in messages, forms, enquiries or bookings
Information collected through my website
If you browse my website, I may automatically collect:
- your IP address
- browser type
- operating system
- device type
- pages viewed
- how you use my website, such as clicks and navigation
- cookie-related information
Information collected offline
If you attend one of my workshops, talks, courses or events, I may collect information from:
- paper forms
- enrolment forms
- questionnaires
- sign-in or attendance records
3. How I collect your information
I collect personal information when:
- you visit my website
- you fill in a form on my website
- you email, phone or message me
- you book or attend a class, workshop, course, group, talk or event
- you sign up to receive emails or updates from me
- you complete a paper form at an event
- cookies and similar technologies are used on my website
4. How I use your information
I use your information to:
- respond to your enquiries
- communicate with you about my services
- manage bookings, courses, workshops, events and related administration
- send service updates or important information
- improve my website and the way it works
- keep appropriate business and financial records
- comply with legal or regulatory obligations
- send you marketing emails where I am allowed to do so
5. My lawful bases for using your data
Under data protection law, I must have a lawful basis for using your personal data. Depending on the situation, I rely on one or more of the following:
- Contract — where I need to use your information to provide a service you have requested or booked
- Legitimate interests — where I use your information in a reasonable way to run and improve my business, provided your rights do not override those interests
- Legal obligation — where I need to keep certain records or comply with the law
- Consent — where you have given me permission, for example to receive certain marketing emails or for non-essential cookies
6. Marketing emails
If you have asked to hear from me, or if I am otherwise allowed to contact you by email about relevant services, workshops, courses or events, I may send you occasional marketing emails.
You can unsubscribe at any time by:
- clicking the unsubscribe link in any marketing email, or
- emailing me at kellypeacey@gmail.com
If you unsubscribe from marketing, I may still contact you about bookings or services you have requested.
7. Cookies
My website may use cookies and similar technologies to help it function properly, improve performance and understand how visitors use the site.
Some cookies are essential for the website to work. Others, such as analytics cookies, may only be used where required and with your consent.
You can usually control cookies through your browser settings and, where available, through the cookie settings on my website.
8. Sharing your information
I do not sell or trade your personal information.
I may share your information only where necessary, for example with:
- website hosting providers
- email providers
- booking or admin systems
- payment providers
- accountants, insurers or professional advisers
- legal or regulatory authorities if required by law
Where I use trusted third-party providers, I take reasonable steps to ensure your data is handled securely and appropriately.
9. How long I keep your information
I keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, insurance and record-keeping requirements.
In some cases, I may keep certain client or transaction records for up to 6 years, where appropriate.
I review the data I hold from time to time and delete or securely dispose of information that is no longer needed.
10. How I keep your information secure
I take reasonable technical and organisational steps to protect your personal data and to reduce the risk of loss, misuse, unauthorised access, disclosure or alteration.
This may include secure storage, password protection and limiting access to information.
Please note that sending information over the internet is never completely secure. Although I do my best to protect your personal data, I cannot guarantee the security of information transmitted through my website or by email, and any transmission is at your own risk.
If you believe there has been a security issue, or you receive suspicious communication claiming to be from me, please contact me immediately at kellypeacey@gmail.com.
11. Your rights
Under data protection law, you may have the right to:
- request access to the personal data I hold about you
- ask me to correct inaccurate or incomplete information
- ask me to erase your information in certain circumstances
- ask me to restrict how I use your information in certain circumstances
- object to certain types of processing
- withdraw your consent at any time where I rely on consent
- object to direct marketing at any time
If you would like to exercise any of these rights, please email me at kellypeacey@gmail.com.
12. Complaints
If you have any questions or concerns about how I use your information, please contact me first and I will do my best to help.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
13. Third-party links
My website may contain links to other websites. If you follow a link to another site, please note that I am not responsible for that website’s privacy practices. I encourage you to read their privacy policies before providing any personal information.
14. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in the law, my services, or the way I run my business.
Any updates will be posted on this page, and the latest version will always show the date it was last updated.